Short answer: email icons@iconsofrealestate.com with "Complaint" in the subject line, or call +1 (323) 457-4087. We'll acknowledge it within 2 business days and give you a full answer, or a written plan to fix it, within 10 business days.
How to raise a complaint
- Email: icons@iconsofrealestate.com, with "Complaint" in the subject line.
- Phone: +1 (323) 457-4087.
- Post: ICONS of Real Estate LLC, 2232 Dell Range Blvd, Suite 303 #1617, Cheyenne, WY 82009, United States.
It helps if you include your name, your show's name (if you have one), what happened, and what you'd like us to do about it.
What happens next
- Within 2 business days: we confirm we've received it and tell you who is handling it.
- Within 10 business days: we send a full answer, or a written plan with dates if the fix takes longer.
- If you're not satisfied: reply and ask for it to be escalated. It goes directly to Kris Reid, our CEO.
Reviews on other sites
If you've left a review about us on a platform we don't control, we aim to reply publicly within 48 hours. We may ask to move the details to email so we can sort it out, and then we post what we did. We never ask anyone to change or remove a review as a condition of a refund or a fix.
Contracts and refunds
Our contract terms, including cancellations and refunds, are explained on the main site: refunds, cancellations and revisions.